1. What is a Health Cover: Definition?:  Check this link: http://www.insurancemall.in/blog/post/2008/04/Health-Insurance.aspx 

2.       Why is Reliance Cheaper - quick comparison Chart Vs ICICI / Bajaj / United / Star / DKV: Every Company has its own way of pricing its products, as per its own internal marketing and underwriting guidelines.Please note that although, Reliance is a cheaper product, it does not accept cases where the customer has any illness while submitting the proposal form.Otherwise, Reliance Healthwise Gold is currently the cheapest and the best featured Health Insurance product in India. It has some really good features like Double Critical Illness cover at a very attractive price. 

3.       What is Individual Plan Vs Family Floater: A Family Floater plan is a group cover with a group limit on the cover which means the sum insured is shared amongst all members of the family.

For e.g. Mr. Kumar takes a Family floater for his family comprising of him, his wife and his daughter of Rs. 2 Lakhs.All of the family members of Mr. Kumar can collectively claim Rs. 2 lakhs in a given year. So If Mrs. Kumar has claimed Rs. 80000 during the year, all the members [including Mrs. Kumar] can claim upto Rs. 1.20 Lakh for the remaining period.

Note: Currently Insurance Companies provide Family Floater in combination of only following members – Husband, Wife and Dependant Children generally upto age 18. 

4.       What is the Health Insurance buying process at InsuranceMall?

Reliance Healthwise and ICICI being an instant policy, has a different procedure

The general procedure is as follows:-         

Once the customer has made an order and payment, you will get an acknowledgement of receipt of Order and Payment.

1. the customer care will email/courier the relevant proposal form with self addressed stamped envelope which the customer needs to scan/courier and send it back to InsuranceMall.in
2. On receipt of the proposal form, the same would be submitted to the Insurance Company for issuance of policy.
3. Generally Policies would be delivered within 10 working days from receipt of the proposal form. Procedure for Reliance Healthwise:-          Once the customer has made an order and payment, you will get an acknowledgement of receipt of Order and Payment.
4. The customer care will send by courier:

•  
  • i.      a pre-filled proposal form                                                             
  • ii.      inactive Health Cards                                                           
  • iii.      Our Self Addressed Stamped Envelope
• You need to sign on the proposal form and send it back in the envelope.

    5. On receipt of the proposal form, the same would be submitted to the Insurance Company for issuance of policy.

    6. Generally Policies would be   delivered within 10 working days from receipt of the proposal form. 

5.       Is Maternity Covered in any Plan ?: Maternity is covered under Apollo DKV Exclusive and Premium products, but with a waiting period of 4 years. So one can claim only after 4 years of renewal.

 6.       Is PED (Pre-Existing Disease) Covered in any Plan and when? Pre-existing illness/disease is not covered from same year. Most Plans cover pre-existing from the 4^th year.

There are some plans which offer better but partial pre-existing cover

i)        Star Health Red Carpet covers 50% pre-existing for people between 60 to 69 from the second year.

ii)       ICICI Health Advantage covers pre-existing from the 3^rd Year.

iii)     Bajaj Silver Health – for senior citizens covers pre-existing from the 2^nd Year. 

7.       Can I get Tax benefits for my purchase of Health Insurance from InsuranceMall?: Yes, you will get all benefits from your Health Insurance that you enjoyed earlier.Insurance Companies will issue Income Tax Certificates for the same. 

8.       How is InsuranceMall different from my friendly neighborhood Agent?

A. Excellent Combination:

At InsuranceMall you will enjoy the combined of benefits of a system driven company and a personalized agent

1. You will not be dependant on one agent/one Company for your products. We will offer neutral advice based on your requirements.                                                            
2. At the same time, we would strive to have one customer service executive handle your entire requirement, so that you get personalized service.           

B. Wider Choice:

An agent/An Insurance company employee would be able to offer you limited no. of products from limited no. of companies. We don’t have any such limitation.

C. Speedy Service: We estimate our delivery and response to be atleast 30% more than any agent/Insurance Co. Check it out for yourself.

4. Top-end Online Management:
A proprietary host of online services like

9.       Will it not be good that I buy directly from Insurance Company rather buying online at InsuranceMall? Every Insurance Company has a basket of good and not-so-good products. We help you buy the good products from each basket. We provide you with one stop solutions across all Companies and products. You may buy your policies from different companies, but it would be difficult to manage contact, records and claims for so many different companies, compared to a FREE solution at hand called InsuranceMall.in 

10.   Will I get discount if I buy from InsuranceMall? We don’t believe in discounting, but savings. We have easily provided more than 20% of savings to customers through our unique quote engines. 

11.   Will InsuranceMall assist in case of Claims? Generally claims need to go through the normal route/infrastructure offered by the Insurance Company. In case you are not getting satisfactory response for the claim within 24 hours of registering the same, you can get in touch with us. We would try our best to offer you the best of our assistance. 

12.   I don’t like Policy I purchased. Can I cancel it now? Policies do have a cancellation clause. You need to go through the policy wordings or contact our customer care at customercare@insurancemall.in with your specific policy bought. 

13.   Can I pay for my Health Insurance renewal premium purchased from an Agent through InsuranceMall secured payment gateway? No you can’t pay for policies that have been bought from another agent as of yet. At InsuranceMall, you can order for fresh policies [or] pay renewal premium for policies originally bought at InsuranceMall.in 

14.   If I buy the policy from InsuranceMall, how quickly I get the Physical Policy in hand? Whenever you have decided on buying a product, you can click on the Policy Details button next to the logo. The last lines of the policy details provide for the no. of days it would take for the policy to be delivered. 

The general time it takes for activation of policies/cover note:

15.   Where are offices of InsuranceMall with Phone Number?
InsuranceMall.in is centrally based out Mumbai. All policies are processed from here.Our numbers are 02230503050 OR 02267242424 

16.   I see your rates quoted on InsuranceMall is different from my Agent. Why? InsuranceMall.in updates rates on a weekly basis, so chances of wrong rates are very low.Though it is a distant possibility, In case our rates our found to be incorrect-          if the rate is higher, we will refund you the excess premium-          if the rate is lower, we will absorb the shortage, and you don’t have to pay a thing. On you finding an error on our website, we offer a 5% coupon which can be used for you next purchase at InsuranceMall.in 

17.   I want to take Health Insurance for my Family? What is the best Health plan you suggest? 

19.   I want some one to come to my home and explain me the Insurance Policy. Will InsuranceMall do that? InsuranceMall has developed Do-it-Yourself infrastructure, so that you can compare and buy yourself, with minimum help from Chat, Emails and Phone Calls with our Customer Care.Our current set-up does now allow experts to come to your home to explain.  

20.   I want a Group Health Insurance (Mediclaim) for my Office. Can you help? Of course, we can help. InsuranceMall.in, powered by Bonsai Insurance Broking Pvt. Ltd. is a multi-pronged, full service Insurance super mall.We cater to large corporate customers ranging from Godrej, 3G, EsselGroup, Aditya Birla Group, Systime etc.