Aviva Life Insurance, today announced that it has received ISO 9001: 2008 certification for quality excellence. ISO 9001:2008 is an internationally recognized quality management system standard and Aviva Life Insurance is one of the few BSFI organizations in India to have achieved this milestone. This certification demonstrates Aviva’s commitment to meeting globally recognized management system requirements.

To qualify for ISO 9001: 2008 certification, Aviva met rigorous standards in quality management system, management system documentation review, pre-audit, initial assessment and clearance of all non-conformities by Aviva India. The process which went on for about 6 months culminated in a comprehensive two-day registration audit by BSI.

Commenting on the achievement T R Ramachandran, CEO and MD, Aviva India, said, "We are happy to achieve this accreditation and more importantly establish an internal focus and commitment to quality and of continuous improvement. It has been a great experience and we look forward to delight our customers even more in the future.”

Snehil Gambhir, COO, Aviva India also commented “We have analysed and enhanced multiple aspects of Aviva’s operations resulting in many improvements to both what we do and how we do it. I believe that we are now a more efficient and agile organization as a result of the quality journey we have embarked on." ISO 9000 is a family of standards for quality management systems.

ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies.